We're dedicated at ShopFullyYours.com to offering you the best quality in our products and our service. Despite our best efforts, we know that mistakes are sometimes made though, and we are here to help remedy those problems.
Notwithstanding the above, or any other provision, we are under no obligation to accept any returns or provide any replacements. We have sole discretion in deciding whether or not to accept returns or exchange or credits. Every request shall be evaluated on a case by case basis, and shall be decided upon, with or without precedent, solely as deemed appropriate by ShopFullyYours.com
If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 7 days of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible. It's very important that you DO NOT send the item back to us until you have spoken with one of our representatives; merchandise without a RETURN FORM/RETURN NUMBER will not be accepted, and no credit or replacement shall be given on such items.
In the case of flaws to an item such as a large DVD Collection, which cannot be entirely viewed within the specified 7-day window, some flexibility may be given solely at ShopFullyYours.com's discretion.
All returns are subject to a 25% restocking fee, except in the case of errors on our site or in our shipping. In many cases, we shall refund the customer their first class mail shipping cost on an item correctly and appropriately returned to us.
Please be sure that all returns from a given order may be done at only one time. Only one Return Form/Return Number will EVER be sent OR accepted for any one order, so please ensure that all returns from that order are reported at once. Any additional Return Forms/Return Numbers received from a single order shall not be accepted for consideration and may constitute fraud.
If any packages are returned back to ShopFullyYours.com due to insufficient or wrong address or unclaimed or refused delivery, customers are subject to pay a 25% restocking fee on the merchandise plus the shipping charges incurred by ShopFullyYours.com to send the shipment. In the event of a reshipment of the same order, customers will be responsible to pay shipping charges for the reshipment.
Here are some helpful guidelines on Returns
| » | Always email us first if you have a problem. | | » | Always be sure to report your problem within 7 days of receiving the item in question. | | » | Never send a returned item without a duly filled Return Form or without the issued Returns Number for the order. | | » | Always report any and all problems associated with a single order at the same time. | | » | Be as specific as possible when describing the problem, as all returned items are examined for defects. | | » | Any costs above the original shipping cost are the responsibility of the customer. The costs for returned shipping shall be provided in most cases, if and as deemed appropriate by ShopFullyYours.com | | | |
This Returns Policy was last changed on April 09,2008. If ShopFullyYours.com makes changes to any terms or conditions of the Returns Policy, the changes will be posted in this document. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise. |
